1. Introduction
‍These Terms and Conditions ("Terms") govern your access to and use of the services provided by One Second AI Oy ("One Second AI", "we", "our", or "us").

These services include:Artificial Intelligence (AI) and automation consulting, Custom AI development projects (including voice and chat-based agents), and SaaS-based access to AI agent technologies, available through https://onesecondai.com, APIs, or other delivery methods (the "Services").

By accessing, using, or purchasing any of our Services, you accept and agree to be bound by these Terms.

If you do not agree to these Terms, you may not use the Services.

‍2. Company InformationOne Second AI Oy
Business ID (Y-tunnus): 3380296-6
Registered Address: Eteläesplanadi 2, 00130, Helsinki, Finland
Email: contact@onesecondai.com
Website: https://onesecondai.com

‍3. Description of Services
‍We offer three categories of services:
3.1. Consulting Services
We provide expert advisory and consulting services in AI, automation, NLP (Natural Language Processing), voice technology, infrastructure design, and implementation strategy. Consulting may be delivered remotely or in person and is subject to a separate engagement agreement.
3.2. Custom Development Projects
We offer project-based AI agent development, including voice and chatbot interfaces, tailored integrations, and workflow automation systems. These are governed by a separate Statement of Work (SOW) or Project Agreement specifying deliverables, timelines, acceptance criteria, and intellectual property terms.
3.3. Software-as-a-Service (SaaS)
Our hosted AI agent systems are accessible via browser or API. Customers may subscribe to usage-based or tiered service plans. All SaaS usage is governed by these Terms and the selected subscription tier or plan.

‍4. Account Registration and Use
‍Access to SaaS Services may require account creation. You agree to: Provide accurate and complete information during registration; Maintain the security of your login credentials; Ensure your account is used only by authorized individuals within your organization.Accounts may not be shared unless explicitly permitted under a multi-user plan. Unauthorized or abnormal usage may result in suspension or termination.

‍5. Use of Services and License Grant
‍Subject to these Terms and payment of applicable fees, One Second AI grants you a non-exclusive, non-transferable, revocable, limited license to use the Services for your internal business purposes. You may not: Resell, sublicense, reverse-engineer, or copy the Service or its components; Use the Service to build a competitive or derivative product; Circumvent any usage limits, technical controls, or authentication measures. All rights not expressly granted are reserved by One Second AI.

‍6. Free Trial
‍We may offer a time-limited Free Trial of our SaaS Service. The Free Trial is provided "as-is", with no warranty or guaranteed support; We may limit features, uptime, or access at our discretion; We have no obligation to indemnify or provide SLA coverage during the trial; Any liability during the Free Trial is capped at €100, unless prohibited by law. Your access will be converted to a paid plan unless cancelled prior to the end of the trial.

‍7. Consulting and Project Deliverables
‍Unless otherwise agreed in writing: Reusable tools, libraries, and models used in consulting or development remain the property of One Second AI;Y ou receive a non-exclusive license to use deliverables in your internal business; Use outside the agreed scope (e.g. resale, sublicensing, white-labelling) requires a separate license agreement. Ownership of intellectual property in bespoke work can be transferred by separate written agreement.

‍8. Subscription Plans, Billing, and Renewal
‍SaaS Services are provided under paid subscription plans. Unless otherwise agreed: Subscriptions automatically renew at the end of each billing cycle; Prices are exclusive of VAT and applicable taxes; You must provide complete billing and payment information; Invoices are due as indicated on the invoice (typically 14 or 30 days); Unpaid accounts may be suspended after notice. You can cancel your subscription by giving written notice at least five (5) business days before the renewal date.

‍9. Taxes and Fees
‍All amounts due are exclusive of VAT and other applicable taxes. If reverse charge applies under EU VAT rules, you must provide a valid VAT number or business ID; If exempt, you must provide valid documentation; You are responsible for remitting taxes that apply under your local tax jurisdiction. In the event of failure to provide documentation or validation of your VAT number, we may add VAT to invoices.

‍10. Refund Policy
‍Unless required by Finnish law or explicitly stated otherwise: Fees paid are non-refundable, including for unused subscription time; Cancellations do not entitle you to pro-rata refunds; Refunds for consulting or development projects are not available once work has begun. Exceptions may apply in the case of technical failure attributable to One Second AI and not resolved within a reasonable timeframe.

‍11. Data Processing and Privacy
‍We process personal and client data in compliance with the EU General Data Protection Regulation (EU 2016/679) and Tietosuojalaki 1050/2018. Data may be processed for account management, usage analytics, support, and system improvement; Aggregated and anonymized data may be used to improve algorithms and models; We offer a Data Processing Agreement (DPA) upon request; Sub-processors (e.g. hosting providers) are bound by appropriate contracts. Please see our Privacy Policy for more details.

‍12. Acceptable Use and Restrictions
‍You agree not to: Use the Service to infringe intellectual property, violate law, or harass;Introduce viruses, worms, or other malicious code; Attempt unauthorized access or network scanning; Use scraping, bots, or automated access tools outside our public API; Attempt to reverse-engineer, decompile, or modify the platform. Violation of this section may result in immediate termination and legal action.

‍13. Intellectual Property Rights
‍All materials, software, source code, systems, and documentation remain the exclusive property of One Second AI Oy or its licensors.Y ou retain ownership of your uploaded data, but you grant us a non-exclusive, worldwide, royalty-free license to use that data to operate and improve the Service, including aggregated analytics.

‍14. Service Modifications and Availability
‍We reserve the right to: Add, remove, or change features; Adjust pricing; Discontinue services or components; Perform maintenance that may cause downtime (we strive to provide notice). We may issue updates or changes without prior notice, especially for security or legal compliance.

‍15. IP Blocking and Abuse Control
‍To maintain service integrity, One Second AI reserves the right to: Throttle, block, or deny access from specific IP addresses; Suspend services due to suspicious activity; Investigate and remove abusive accounts. Contact us at contact@onesecondai.com if you believe your access was blocked in error.

‍16. Third-Party Services and Integrations
‍The Service may interface with third-party systems (e.g. CRMs, messaging APIs, analytics tools). We are not responsible for the availability, accuracy, or reliability of such third-party systems. Use of third-party services is governed by their own terms and policies.

‍17. Indemnification
‍You agree to indemnify and hold harmless One Second AI Oy, its affiliates, directors, employees, and contractors against all claims, liabilities, losses, and expenses (including legal fees) arising from: Your use or misuse of the Services; Your breach of these Terms; Infringement of third-party rights (e.g. IP or data privacy).

‍18. Limitation of Liability
‍To the maximum extent permitted by Finnish law:The Services are provided “as is”; One Second AI disclaims all implied warranties, including fitness for a particular purpose and non-infringement; One Second AI is not liable for indirect, incidental, punitive, or consequential damages (e.g. loss of profits, data, business, or reputation);Our total liability is capped at the amount paid by you in the previous 12 months, or €100, whichever is greater.

‍19. Force Majeure
‍We are not liable for failure or delay resulting from events beyond our control, including but not limited to: Natural disasters, Governmental actions, Cyberattacks or system outagesInternet infrastructure failures, Strikes or labor disputes

‍20. Governing Law and Jurisdiction
‍These Terms are governed by the laws of Finland, excluding its conflict of laws provisions. Any disputes will be resolved in the District Court of Helsinki. You agree to the exclusive jurisdiction of Finnish courts.

‍21. Severability and Non-Waiver
‍If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect. Failure to enforce any part of these Terms is not a waiver of our right to enforce it later.

‍22. Entire Agreement
‍These Terms, along with any applicable service contracts, project agreements, or DPAs, constitute the entire agreement between you and One Second AI regarding your use of the Services.

‍23. ContactAll inquiries, legal notices, or support requests can be directed to: One Second AI Oy
‍
Email: contact@onesecondai.com
Website: https://onesecondai.com

We respond to legal communications in writing and within a reasonable timeframe.

Last updated: 09.05.2025